Please be in touch with us if you are interested in joining the Culinistas Team.
We are currently hiring a Client Experience Manager!!
The Culinistas is a culinary startup that operates New York’s premier private chef marketplace. In addition to connecting private chefs to customers, The Culinistas ensure these two sides come together seamlessly by managing every aspect of the client/chef relationship, from menu selection, to groceries, to billing and payment.
For clients, The Culinistas is the easiest way to book a private chef. For chefs, The Culinistas is the easiest way to find and work with new clients.
We focus on providing healthy, vibrant, fresh meals, and as Client Manager, you oversee and ensure successful client/chef engagements.
You’ll embody our hospitality-centric approach (we are a service company, after all!), help shape our blossoming brand, and work directly with our co-founders in our beautiful Union Square office.
Your strong organizational skills, self-motivated internal drive, and results-oriented mind-set will help you thrive in our fast-paced culture. Additionally, accountability, integrity, attention to detail, and ability to prioritize multiple tasks and work with a sense of ownership are essential in this position.
You will work out of our headquarters in NYC and report to the co-founders, while regularly working with other teams to better understand how to serve our clients.
*Deliver above-and-beyond customer service through phone & email. You will provide personalized and compassionate support that aligns with our company brand and voice, directly impacting our client retention.
* Develop relationships with chefs and clients, anticipating their needs before they surface.
*Work with Operations to design the client journey and develop a system for documenting household and chef preferences & data.
*Monitor and evaluate all processes that come into direct contact with the customer (households & chefs).
*Receive, evaluate & respond to customer feedback.
*Source new chefs for platform, leading the interview process and owning the entire journey (from sourcing to on-boarding). This includes identifying additional ways to source & attract top chefs, focusing on being proactive rather than reactive.
*Identify opportunities and have the ability to impact how we evolve and continue to delight our clients. This includes identifying ways to attract new clients.
*Work with Operations to develop a system for communicating household & chef feedback to the Technology & Culinary departments.
* Demonstrated experience in a client-facing capacity (for example, Client Support/Customer Experience/Event Planning)
* Strong organization and communication skills
* A builder mentality – we’re a startup = ownership & impact!
* A level of attention to detail that surprises others (but makes you proud)